LOST / STOLEN DEBIT CARD

In most cases, you will not be held liable for unauthorized use of your Debit or ATM card if you report your card lost or stolen in a timely manner.

Let us know immediately if your card has been lost or stolen.

During normal banking hours, please contact our Customer Service Center at (276) 963-3000 ext. 240, to report your lost or stolen card.

If you discover your card missing after hours or during a weekend, please call 1-800-554-8969 U.S. and Domestic, or + 973 682 2652 International.

Please have the following information available:

• The bank's name and city, state.
• The exact name on the card
• Your full address and day time phone number
• The reason you request the card to be hot carded

Contact our Customer Service Center at (276) 963-3000 ext. 240 during banking hours to arrange for a replacement card.

Other important numbers:

Local Law Enforcement:

• Tazewell County Sheriff’s Office (276) 988-5966
• Russell County Sheriff’s Office (276) 889-8033
• VA State Police (804) 674-2000