Debit Card Information
ExtraAwards Has Upgraded!
Our ExtraAwards platform has upgraded! No points have been lost during this transition, however, you will need to re-register your account on the new platform. Once you complete registration you will be able to redeem points for cash or gift cards. If you need assistance with registration please contact Extra Awards Customer Support at 1-855-854-5493.
Debit or Credit?
Some confusion surrounds the terms “debit” and “credit” when it comes to using your card. Although it is considered a debit card, the payment can be made as either a debit, meaning you would input your pin number to complete the transaction, or as a credit, meaning you would sign to complete the transaction. Both come directly out of your checking account with the difference being that the credit transaction goes through Visa’s network.
When using the card at the ATM or to receive cash back, it must be used as a debit to complete the transaction. The card may be used as a credit in all other instances. There is a difference in the two when it comes to daily limits. The limit is higher as a credit and lower as a debit due to the ability to get cash from the account.
We at First Sentinel Bank know that you want to be able to use your debit card when and where you want, but we also know you want to keep it safe. To help keep your card secure, the majority of international transactions are now being blocked on all First Sentinel Bank Visa debit cards. Canadian transactions are not currently being denied. If you will be traveling or placing an order internationally please contact us at (276) 963-1555 in order to allow transactions on your card. Feel free to call us at the number above with any additional questions.
From a fraud standpoint it is best practice to use the card as a credit. Visa offers a zero liability fraud policy for unauthorized transactions.
If you notice a fraudulent transaction on your account, please contact us immediately. If it is after business hours, please call 1-888-297-3416 in order to cancel your card. With our online banking service you have the ability to access your account 24/7. Please review your account regularly in order to verify all transactions. You can also report your card lost or stolen through your online banking account by selecting the options tab. If you are not already, please sign up for online banking by selecting the enroll tab on our homepage.
Falcon Fraud Center
We are committed to keeping your information safe and have a fraud center that monitors all debit card transactions to quickly notify you of any suspicious activity. Our fraud center is upgrading to a new platform called Falcon. When potential fraud is detected, they will first send you a text message (if the phone number we have on file accepts text messages) asking you to verify the transaction. If no response is received from the text, you will receive an automated phone call asking you to verify the transaction. There will be an option for you to be transferred to a representative at the fraud center if you would rather speak to someone instead of using the automated option. The phone number the call will come from is 1-800-237-8990. The voice on the auto-dialer is female and will ask you to verify your zip code for security, they will not ask for any personal information.
The fraud center may also pick up transactions coming from a non-local area as fraudulent. If you are planning on being out of the area and using the debit card (ex. vacation) please inform us of the location and dates of travel so that we may place a note on your account. If you have any questions regarding the fraud center please give us a call at (276) 963-1555.
ExtraAwards is our debit card rewards program. Whenever you use your First Sentinel Bank Visa debit card as a credit (meaning you sign for the purchase instead of using your PIN) you will receive 1 point for every $2 dollars spent. You will need to create an account to register the card on the ExtraAwards website. Here you will find information regarding redemptions as well as the points needed for a redemption. Use your card frequently and start earning rewards today! If you do not have a First Sentinel Bank debit card please contact your local branch to apply!